Thank you for shopping at PromHolic. We want you to love everything you order. If you are not entirely satisfied with your purchase, we're here to help. Please review our policy below.
◼️ Order Cancellation Policy
- You may request to cancel your order under the following conditions:
- Cancellation within 7 days: You will receive a 100% refund
- Cancellation after 7 days: You will receive a 70% refund (This partial refund helps cover the fabric, workmanship, and time already invested in your dress)
- Shipped orders cannot be cancelled: Once an order has been dispatched, it is no longer eligible for cancellation
◼️ Return Policy Overview
Please ensure your item meets the following conditions for a return:
- Return Window: You have 10 days from the date you receive your item to request a return
- Item Condition: Items must be unworn, unwashed, undamaged, and have all original tags attached
- Return Shipping: The customer is responsible for the cost of return shipping
◼️ Refunds Process & Conditions
Once we receive and inspect your returned item, we will notify you of the status of your refund.
✓ Approved Refunds:
- Refunds will be processed to your original payment method
- Processing usually completes within 3 business days (up to 5 business days during peak seasons)
✗ Non-Refundable Items:
- Original shipping fees are non-refundable
- Items returned after the 10-day return period
- Items showing signs of wear, washing, damage, or missing tags
- Returns are not accepted on try-on orders where multiple items are purchased to keep only one.
Tips/Gratuity paid through payment processors (Shopify Payments, Stripe, PayPal) - these are processed directly by the platform and cannot be refunded
◼️ How to Request a Cancellation or Return
- Email support@promholic.com within the applicable timeframe
- Include your order number and reason for cancellation/return
- Wait for approval and instructions
- Do not ship returns without authorization
◼️ Damaged or Defective Items
Contact us immediately at support@promholic.com with photos of damaged/defective items. We'll promptly arrange an exchange or refund.
◼️ Contact Us
For questions about our policy, email support@promholic.com.